Welcome to our magical FAQ section! At FairytaleStyles, we’re dedicated to bringing Disney-inspired fashion to your wardrobe with pixie-dust precision. Below you’ll find answers to our most common questions about our products, shipping, payments, and more.
About Our Products
What types of Disney-inspired products do you offer?
We offer a whimsical collection of Disney-themed fashion for the whole family! Our products include:
- Costumes and costume accessories for magical transformations
- Adorable outfits for Baby Boys and Baby Girls
- Stylish clothing for Boys and Girls
- Enchanting Dresses, Rompers & Skirts
- Accessories like Ear Hats, Headbands, Hats, Gloves & Scarves
- Practical magic with Backpacks, Bags & Wallets
- Cozy Jackets & Sweaters for all seasons
Are your products officially licensed Disney merchandise?
Our products are Disney-inspired fashion designed to bring the magic of Disney to your everyday wardrobe. While we capture the essence of Disney magic, please note these are not official Disney products unless specifically stated.
How do I choose the right size for my child?
Each product page includes detailed size charts to help you find the perfect fit. We recommend measuring your child and comparing to our charts for the most magical fit. When in doubt between sizes, we suggest sizing up for growing Disney fans!
Ordering & Account Questions
How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account lets you track orders, save favorites, and makes future checkouts quick as Cinderella’s transformation!
Can I change my order after it’s placed?
We process orders with pixie-dust speed (often same day!), so please contact us immediately at [email protected] if you need to make changes. We’ll do our best to accommodate your request before your order ships.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page, and we’ll send you a magical link to create a new password. The link will expire after 24 hours for your security.
Payment Options
What payment methods do you accept?
We accept these enchanted payment methods:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use fairy-tale level security with SSL encryption to protect your information. We never store your full payment details on our servers.
Why was my payment declined?
Payment declines can happen for several reasons:
- Insufficient funds
- Bank security measures
- Incorrect billing information
- International transaction blocks
Shipping & Delivery
Where do you ship?
We spread Disney magic worldwide! We ship to most countries, excluding some Asian and remote regions. During checkout, simply enter your address to confirm we can deliver to your kingdom.
What shipping options do you offer?
We offer two magical delivery options:
- Standard Shipping ($12.95 USD): 10-15 business days via DHL or FedEx
- Free Shipping (orders over $50 USD): 15-25 business days via EMS
How can I track my order?
Once your order ships, you’ll receive an email with a magic tracking number! You can follow your package’s journey right to your doorstep. Tracking updates are provided by our carrier partners at each stage.
What if my package is delayed?
While we work hard to meet delivery estimates, occasional wicked delays can happen due to customs, weather, or other unforeseen circumstances. If your package is significantly delayed, contact us at [email protected] and we’ll work with the carrier to locate your order.
Do you offer expedited shipping?
Currently, we offer our two standard shipping options to ensure consistent quality service for all our customers. We’re always looking for ways to improve our services, so stay tuned for future updates!
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of delivery for most unworn, unwashed items with original tags attached. Some items like costumes may have different requirements – please check the product page for details.
How do I return an item?
Please email us at [email protected] to initiate a return. We’ll provide you with a return authorization number and instructions. Returns without authorization may not be processed.
How long do refunds take?
Once we receive your return, please allow 3-5 business days for processing. Refunds will be issued to your original payment method. Bank processing times vary, but typically appear within 5-10 business days.
What if my item is damaged or incorrect?
Oh no! Even fairy godmothers have off days. Please contact us immediately at [email protected] with photos of the issue, and we’ll make it right with a replacement or refund.
Contact Us
How can I contact customer service?
Our customer service mice (well, humans actually) are happy to help! Email us at [email protected] and we’ll respond within 24-48 business hours.
Where is FairytaleStyles located?
Our enchanted headquarters is at:
6221 Allison Street, Arvada, CO 80004, USA
(Please note this is not a retail location)
6221 Allison Street, Arvada, CO 80004, USA
(Please note this is not a retail location)
✨ Thank you for letting us be part of your Disney fashion story! ✨